Privacy Policy

of users who consult the website

Pursuant to Regulation (EU) 2016/679 (hereinafter "Regulation"), this page describes the methods of processing the personal data of users who consult the site

The information is provided only for the site and not for other websites that may be consulted by the user via links.

Please read the "Cookie Policy" and the "General Conditions of Sale" of the site , which contain detailed information on the conditions relating to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.

Processable personal data: "Personal data": any information relating to an identified or identifiable natural person ("data subject"); the natural person is considered identifiable who can be identified, directly or indirectly, with particular reference to an identifier such as the name, an identification number, location data, an online identifier or one or more characteristic elements of his physical identity, physiological, genetic, psychic, economic, cultural or social; (C26, C27, C30).

  1. Identity and contact details of the Data Controller:

The data controller of your personal data is: PlantMe Lab Srl, Via Mestre 16 - 00182 Rome, Tel: 0621128935,

  1. Categories of data processed

The categories of personal data that collects and processes when browsing or purchasing are the following:

  1. information necessary to complete and execute your purchase such as: name and surname, e-mail address, shipping address, billing address, telephone and payment data;
  2. information collected online on the website, for example by filling out the form in the "contact us" section, which involves the acquisition of your contact details, necessary to respond, as well as all personal data included in communications;
  3. personal information, necessary to ensure your identification and the performance of the services offered through your account;
  4. information that you provide to us when you contact our Customer Service to provide you with the assistance requested;
  5. Third party information, for example in cases where you decide to purchase a product to deliver to a friend, or to give a gift. We remind you that the use of personal data of third parties is subject to the regulations on the protection of personal data.


Data collected automatically: these are navigation data and / or collected through the so-called "cookies". The computer systems and software procedures used to operate the Sites acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is generally not collected to be associated with identified interested parties, but which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment.

For information relating to the cookies on the website, please refer to the Cookie Policy

The Minors

We inform you that does not process personal data relating to minors. However, should we inadvertently collect such information, the minor's legal representative can exercise the rights at any time as set out in the following points.

  1. Purpose of the processing and legal basis

The data are processed for the following purposes.

  1. a) On a contractual basis in order to:
  • manage orders and carry out related activities (eg: sales and after-sales customer assistance, communications with the customer on the status of the order, replies to your requests for information, etc.);
  • manage the user account in case of registration on the site to use the related services.
  1. b) Administrative-accounting management (sales, orders and deliveries of products), for the fulfillment of legal obligations such as those of an accounting, tax nature, or to process requests from the judicial authority.
  2. c) On the basis of the express consent : for direct marketing activities of the Data Controller, sending newsletters and promotional, commercial and advertising material or relating to events and initiatives, relating to products and services, by the Data Controller, by e-mail, SMS, telephone, paper mail or other means. The legal basis is the consent art. 6 paragraph 1 lett. to).

If you wish to authorize the activities of point c) and subsequently do not wish to receive further communications from or if you wish to limit the ways in which you will be contacted, you can interrupt these communications at any time by simply clicking on the appropriate " unsubscribe " link at the bottom. to each communication, by logging into your account, or by writing to

It may happen that is dealing with personal data of third parties communicated directly by its users to PlantMe, for example in the event that the user has purchased a product to be delivered to a friend or when the person who pays the price for the purchase of the product is different from the subject for which the product is intended, or even when the user intends to report to a friend a service on our site or the offer for sale of a particular product. On these occasions, the user is responsible for any burden of obtaining the consent of the person to whom the data refer before communicating them to and informing them about this Privacy Policy.

The Account profile

When creating your account, we offer you the opportunity to use the following services:

  • My order history and details: see your order history.
  • Return of my goods: manage the return of purchased items if the function is present on the site.
  • My credit notes: view the presence of any refunds obtained if the function is present on the site.
  • My addresses: save or modify your addresses to always have them at hand and complete your purchases faster.
  • My account: manage your registration data.
  • My vouchers: in this section it is possible to view the presence of any discount coupons linked to the account, if the function is present on the site.
  • Wish list: save the items you want most and keep an eye on their availability if the function is present on the site.
  • My favorite products: save your favorite products, if the function is present on the site.
  • My alerts: view any communications from e-commerce if the function is present on the site.

To ensure that the information in our possession is correct and allows us to properly carry out the activity described above, we invite you to access the "My account" section and, if deemed necessary, to update it.

  1. Recipients or categories of recipients of the data

The personal data provided will be communicated to recipients, who will process the data as managers (Article 28 of EU Reg. 2016/679) and / or as persons authorized to process data acting under the authority of the Owner and / or Manager (Article 29 of EU Reg. 2016/679), for the purposes indicated above. Specifically, the data will be communicated to: consultants and freelancers also in associated form; service providers or suppliers who assist us in the operations on our website (including IT maintenance, the hosting service provider, the e-commerce service provider, marketing and advertising partners, mail or e-mail services, etc.) .

  • Payment Service Provider and / or to banks in order to allow the payment of purchases made on the Store or their reimbursement, if necessary, and to third parties they use;
  • Companies in charge of customizing the purchased products.
  • Subjects, Bodies or Authorities to whom it is mandatory to communicate your personal data in accordance with the provisions of the law.

The list of data processors is constantly updated and available at the company headquarters.


  1. Data retention period

Your personal data will be kept for the time necessary to fulfill the purposes for which they were collected, at the end of which your personal data will be deleted or otherwise made anonymous. The data collected during the purchase of goods on are processed until all administrative and accounting formalities have been completed, then they are archived in accordance with local tax legislation (ten years). If you no longer wish to be part of a newsletter list, you can request cancellation at any time.

  1. Transfer of data to non-EU countries

If personal data are transferred to countries outside the European Union, the transfers will take place in compliance with the provisions established by the EU Regulation in order to ensure an adequate level of protection. In particular, the transfers will take place through the conclusion of Standard Contractual Clauses approved by the European Commission, a copy of which can be obtained by means of a specific request to be sent to the contact details contained in this information.

  1. If the communication of personal data is a legal or contractual obligation or a necessary requirement for the conclusion of a contract, and if the data subject is obliged to provide personal data as well as the possible consequences of failure to communicate such data

The communication of personal data by you and the consequent processing by

they are necessary to allow, after registering on the site and using the services reserved for registered users, the possibility of purchasing online through the site, to allow the conclusion of the purchase contract and for the correct execution of the obligations arising from this contract and finally, to execute the requests sent by the user himself. Failure to communicate the data will make it impossible for the user to access and / or browse the site and / register on the site and to use the services reserved for registered users and / or conclude a purchase contract through the site and / or receive answers to requests made.

In the event of processing of the data provided for marketing purposes and sending newsletters on initiatives and promotions on our products, referred to in point 2, lett. c), the provision of your personal data will be purely optional and your refusal will not have any consequence on the legal relationships in place or in the process of being established, precluding only the carrying out of information and commercial promotion activities of products and services towards of the interested party by the writer owner. Our newsletter is managed through Shopify. By visiting this link you can read Shopify's Privacy policy:

  1. Existence of an automated decision-making process, including profiling.

Pursuant to art. 13, paragraph 2, letter f) of the GDPR, we inform you that the personal data collected will not be subject to any automated decision-making process, including profiling pursuant to art. 22, paragraphs 1 and 4 of the Regulation.

  1. Rights of the interested party

Pursuant to art. 15 and ss. of the GDPR, the interested party has the right to ask the Data Controller:

  • access to your personal data;
  • the correction or cancellation of the same or the limitation of the processing that concerns him;
  • opposition to processing;
  • the portability of data in the terms set out in art. 20 cit .;
  • if the processing is based on article 6, paragraph 1, letter a), or on article 9, paragraph 2, letter a), cit. the withdrawal of consent at any time without prejudice to the lawfulness of the processing based on the consent given before the withdrawal.

Without prejudice to any other administrative or judicial appeal, the interested party who believes that the processing concerning him or her violates the GDPR, has the right to lodge a complaint with a supervisory authority, in particular in the Member State in which he habitually resides, works or in the place where the alleged violation occurred (Article 77 cit.).

The requests referred to in the previous points should be addressed to the contacts of the owners indicated in the section "Identity and contact details of the Data Controller".

  1. Changes and updates to the Privacy Policy may modify or simply update, in whole or in part, the Privacy Policy of the site, also in consideration of the modification of the laws or regulations that govern this matter and protect your rights. We therefore ask you to regularly access this section to check the publication of the most recent and updated Privacy Policy.

Revision of 02/28/2021